Cancellation Policy

At Hendxi Textile (OPC) Pvt Ltd, we strive to provide the best shopping experience for our customers. If you need to cancel your order, we are happy to assist you in accordance with the following cancellation policy:

1. Order Cancellation by Customer:

• You may request to cancel your order before the product has been dispatched. To do so, please contact us at info@hendexitextile.com or call us at 97248 54339 as soon as possible. Once the cancellation request is received and processed, we will confirm the cancellation via email.
• If the cancellation request is received after the product has been dispatched, we will not be able to cancel the order. In this case, please refer to our Return and Refund Policy once you receive the product.

2. Order Cancellation by Us:

• We reserve the right to cancel an order at any time if there are issues with the product availability, pricing, or payment verification. In such cases, we will notify you promptly and issue a full refund if any payment has been made.
• If the delivery address is incomplete or invalid, or if there is an issue with the payment process, we may also cancel the order. We will contact you to resolve any such issues, but if they are not resolved within a reasonable time, the order may be canceled.

3. Refunds for Canceled Orders:

• If your order is canceled before the product has been dispatched, a full refund will be issued to your original payment method.
• If the product has already been dispatched, please refer to our Return and Refund Policy for instructions on how to return the product and receive a refund.

4. Changes to Order:

• If you wish to modify your order (such as changing the product or quantity), we advise you to cancel the existing order and place a new one. Contact us immediately to cancel the order if it hasn’t been shipped, and we will assist you with the process.

Contact Us:

If you have any questions or need assistance with order cancellation, please reach out to us at:

• Email: info@hendexitextile.com
• Phone: 97248 54339

For more details, visit our website: hendxitextile.com